Last Updated: October 18, 2026
At Sanjeevani Ayurveda, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Orders are processed after successful order placement and payment confirmation, where applicable.
Order processing generally takes 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing times may vary during festivals, promotional sales, or periods of high order volume.
You will be contacted if an unexpected issue affects the processing of your order.
We aim to deliver orders across serviceable locations in India.
Estimated delivery time: 3–7 business days after dispatch for most serviceable locations.
Delivery to remote areas may take longer.
Delivery timelines are estimates and are not guaranteed.
Delays may occur due to courier operations, weather conditions, public holidays, or circumstances beyond our reasonable control.
The estimated delivery timeline may vary depending on your location and the courier service used.
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, package weight, and applicable delivery arrangements.
If free shipping is offered as part of a promotion, the relevant conditions will be displayed on our website.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
Once your order is dispatched, tracking details may be shared where supported by the courier service.
You can contact our customer support team if you need assistance with your order status.
Customers are responsible for providing accurate and complete shipping information, including their name, phone number, postal code, and delivery address.
If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes may not be possible after the order has been handed over to the courier.
Additional charges may apply if a courier permits address changes or re-delivery.
Please inspect your package when it arrives.
If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
Your order number.
A description of the issue.
Clear photographs of the package and product, where relevant.
We will review your concern and explain the available resolution in accordance with our applicable Return and Refund Policy and consumer protection laws.
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will make reasonable efforts to check the shipment status with the relevant courier partner and assist you with the next steps.
Delivery may be affected by circumstances beyond our control. However, this policy does not limit any rights you may have under applicable law.
A delivery may fail if the address is incorrect, the recipient is unavailable, or the courier cannot complete delivery after its required attempts.
If a shipment is returned to us, we will contact you where possible to determine the next steps.
Any re-shipping charges or refund arrangements will be communicated transparently and handled in accordance with our policies and applicable law.
Cash on Delivery may be available for eligible orders and delivery locations.
Where COD is available, the option and any applicable conditions will be displayed during checkout.
Customers should ensure that someone is available to receive the parcel and pay the amount due at delivery.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible before the order is dispatched. Once the order has been shipped, cancellation may no longer be available, and the applicable return process may need to be followed.
Any eligible refund will be processed according to our Cancellation and Refund Policy.
For shipping-related questions, order tracking, or delivery assistance, please contact us:
Business Name: Sanjeevani Ayurveda
Website: www.sanjeevaniayurvedagroup.in
Email: sanjeevaniayurvedagroup@gmail.com
Phone: 9457508689
Business Address: 34, AGCR Enclave, Laxmi Nagar, Delhi 110092, India
Our team will make reasonable efforts to assist you with your shipping enquiries.
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